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OfficeTeam Blog

Why You Should Become an IAAP Certified Administrative Professional®

Posted by Jennifer Mikic, CAP-OM on October 22, 2014 at 8:21 AM

certified_administrative_professionalHave you thought about earning a professional certification? Here’s what you need to know about one of the top options for administrative professionals – the IAAP Certified Administrative Professional®.

People seek professional certifications for many reasons. They may become inspired by a certified co-worker or friend, strive to meet a professional goal determined by an employer or simply want to validate their skills and knowledge. In any case, earning a certification can be very rewarding and self-fulfilling.

Topics: Certification, Career Advice

How to Prepare for a Skype Interview

Posted by Michelle Johanson on October 20, 2014 at 7:52 AM

Skype_interviewLights, camera, action! It’s time to interview for a job and you’re not headed to an office anywhere; you’re interviewing from the comfort of your home. Many companies are turning to video interviews as a quick, cost-effective way to screen candidates. Are you ready for that Skype interview?

When most people think of job interviews, they envision meeting face-to-face at a company with a hiring manager. Technology today, though, has changed the way we communicate and it’s not uncommon to be invited for a Skype interview.

Topics: Interviewing, Tech Tips, Job Search

Did You Hear Me? 5 Signs Your Listening Skills Need Work

Posted by Michelle Johanson on October 17, 2014 at 8:00 AM

listening_skillsListening skills may seem like a natural ability, but they're not a strong suit for everyone. Just think of a time you gave someone clear instructions, only to be asked a question you just addressed. It’s very annoying. Could you be unintentionally causing the same annoyance in others? Here are five key signs your listening skills need improvement.

Is listening a personal weakness? I suspect few people, if anyone, will admit to needing work on this skill.

Topics: Career Advice, Skills Development, Management Advice

The Best Career Advice I Ever Received From a Boss

Posted by OfficeTeam on October 14, 2014 at 8:06 AM

best_career_adviceWhen you think of a great boss, many words come to mind. Leader, mentor, manager and supervisor are just a few. Perhaps one of the most common words associated with a respected boss is “teacher.”

OfficeTeam surveyed workers to find out the most valuable lesson they ever learned from their bosses. The answers varied from the sincere to the humorous. The best career advice fell into one of six categories: character, communication, personal commitment, work tips, people skills and teamwork, and management tips.

Topics: Office Culture, Career Advice, Research, Management Advice

Bad Bosses Aren't As Common As You Think -- At Least Not in Real Life

Posted by Cynthia Kong on October 13, 2014 at 7:50 AM

bad bossesBoss's Day is coming up on October 16. Are most workers ranting or raving about their supervisors' leadership skills? Find out what the survey says.  

We've all heard people complaining about their managers. And bad bosses are prevalent in movies and TV shows. But are lackluster leaders really that common? Maybe not.

According to a new OfficeTeam survey, most employees seem to think their supervisors are doing an A-OK job: More than three in four (76 percent) workers said their manager has strong leadership skills. In addition, two-thirds (67 percent) believe they couldn’t do a better job than their boss. 

Topics: Management Advice

How to Get Ahead in Customer Service Jobs

Posted by Judy Velasquez on October 10, 2014 at 10:36 AM

customer_service_jobsBeginning a career in customer service is fairly accessible, as usually a high school diploma and a year or two of work experience is enough to get you started. Opportunities for newcomers and career-oriented customer service staff are usually abundant and continually available. In fact, the OfficeTeam 2015 Salary Guide cites strong demand for customer service professionals in the coming year. This is all positive, but you still need to take the right steps to shine in these roles.

As I discussed in an earlier blog article, customer service positions play a great part in a company's success.

Topics: Career Advice

What You Need to Know to Get a Job Before the New Year

Posted by Robert Hosking on October 9, 2014 at 7:29 AM

get_a_jobIt can be easy to get distracted from your job search during the last months of the year, especially as the holidays approach. But it may not be wise to take a break during the fourth quarter. Read on to learn which industries and positions to keep an eye on.

Believe it or not, the end of the year is right around the corner. And while some people think you should put your job hunt on hold in the weeks leading up to the New Year, savvy job seekers know it could actually be the best time to step up your efforts and get a job.  

Topics: Hiring, Job Search, Rob's Job Report

Bringing Out a Customer Service Mindset in Your Staff

Posted by Michelle Johanson on October 8, 2014 at 8:19 AM

customer_serviceAs the saying goes, “You only get one chance to make a first impression.” This holds a lot of weight with customer service workers as well as administrative staff, who are often the initial point of contact for a company’s clients, vendors and other business contacts. Is your team ready with the right customer service attitude?

It doesn’t take long these days for word to spread that a company is treating people poorly. Case in point: A major cable company recently made the news when one of its customer service representatives was recorded refusing to cancel someone’s account.

Topics: Management Advice

Salary Scoop: Customer Service Representative

Posted by Judy Velasquez on October 6, 2014 at 8:22 AM

customer_service_representativeCustomer service excellence has been and will always be one of the critical advantages that helps set companies apart from competitors. Great customer service also supports positive positioning in the minds of customers, helping to keep them happy, satisfied and loyal.

Typically, when customers experience issues or concerns, the first place they turn to is the customer service department (or a call center at some organizations).

Topics: Salary Trends, Salary Scoop

The Name Game: Why Job Titles Matter More Than You Think

Posted by OfficeTeam on October 3, 2014 at 8:13 AM

job_titlesAre you simply an "executive assistant" or are you an "administrative chief of staff"? There are a lot of unique new job titles cropping up these days. Are they just made-up fluff simply intended to flatter admins?

Absolutely not. The fact is, changing job titles are reflective of new roles administrative professionals are playing in today's office. Your colleagues — and most likely you — are regularly taking on expanded responsibility and adding more value to the organization. As your responsibilities grow, it’s important that your job title follows suit.

Topics: Infographic, Career Advice, Office of the Future